FAQs About Urgent Care & Other Services in Aiken & North Augusta, SC

1. How long will it take me to get an appointment?
Same-day appointments are available in most cases. If you request a same-day appointment, you will be scheduled with our first available provider. You may contact our office for details.
2. What do I do if I need a refill on a medication?
We ask that you be responsible for anticipating the need for refills. Requests may take up to 72 hours to process. You can request a refill via the pharmacy or via voice message. Some refills will require an appointment.
3. How do I get my lab results?

Lab results are available for viewing on our secure patient portal after they have been reviewed by your provider. If you do not have access to the patient portal, please contact the office for an appointment to discuss your lab results.
4. How do I get a referral to see a specialist?

When you need to see a specialist, your provider will create a referral for you during your office visit.
5. Who do I call if I have a question about my bill?
The business office can be reached at 1-800-230-9561.
6. When should I have a complete physical?

In general, you should have one every five years in your twenties, every three years in your thirties, every other year in your forties, and every year after fifty. Women should have a yearly pap test. After age forty, women should have yearly mammograms. 
7. What's a "PA” or “NP?"

PA stands for Physician’s Assistant and NP stands for Nurse Practitioner. A PA and a NP have several years of postgraduate training in clinical medicine following a college degree. Our PAs and NPs are board certified and take continuing medical education courses every year, just like our physicians do.
8. How do I get in contact with someone in an emergency?

Always dial 911 in an emergency situation.
9. What's the medication “call-in” policy? What about narcotics?

We don't call in most medications, as this is not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.
10. What insurance plans do you accept?

We participate in most HMO, PPO, and traditional indemnity insurance plans. Call our office or your insurance carrier to inquire about your particular plan.
11. Do I need to send my old records to you prior to my first visit?

Old records are useful to have for patients with complicated health histories and would be necessary for the first visit. Please call our office to verify our need for your medical records, as they may not be required in some cases.
12. Can you treat my whole family, or do I need a pediatrician?

We treat patients as young as 2 years old and up to any age.
13. I'm scheduled for a physical. Will the physical be covered by my insurance?

Commercial insurance and managed care plan benefits for routine and preventive care vary with the plan. You should verify your benefits prior to services being rendered. Remember that having an insurance card may not mean that you automatically have coverage for routine or preventive care. Medicare doesn't cover any services for routine physicals, and Medicare coverage for preventive medicine is limited to specific preventive tests and exams that can be given only according to certain guidelines for how frequently these can be provided.
14. Can I request a specific provider during the walk-in hour?

No, not all providers are available during walk-in. Walk-in patients are seen first come/first served and with the first available provider.
15. Can I be assured of total confidentiality?
All our employees sign a confidentiality agreement regarding the use and care of your medical information. This is a cardinal rule for our practice. We understand our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is federal law. Ask us at any time about any of your concerns regarding privacy and confidentiality.
16. Do all your physicians have board certification?
Yes, all our physicians have taken and passed the examination given by the National Board of Family Practice. It is retaken every seven years. Family practice is one of the medical specialties that requires its members to undergo recertification.
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